Privacy Policy

This Privacy Policy explains how Epoxy Ninjas ("we", "us") collects, uses and shares information when you visit epoxy-ninjas.com, request a quote, call us, or exchange text messages with us.

Information we collect

• Contact details you submit: name, email address, phone number, project address.
• Project details you submit: project type, square footage, notes and any photos you send.
• Communication records: emails, call notes, and SMS messages exchanged with us.
• Basic usage data collected automatically by our website host, such as IP address, browser type and pages viewed.

How we use your information

• To prepare and deliver your quote and schedule your project.
• To contact you by phone, email or SMS about your request, appointment reminders and service updates.
• To send promotional messages only where you have given consent, which you may withdraw at any time.
• To operate, secure and improve our website and services.
• To meet legal, tax and record-keeping obligations.

SMS and mobile information

We send text messages only to numbers that have opted in. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and messaging providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our SMS Terms for program details, opt-out and help instructions.

How we share information

We do not sell your personal information. We share it only with service providers who help us run our business — for example our website host, CRM and messaging platform, email provider and payment processor — and only so they can perform services for us. We may also disclose information when required by law or to protect our legal rights.

Data retention

We keep quote requests and customer records for as long as needed to serve you and to meet our legal and accounting obligations, then delete or anonymize them.

Your choices

• Reply STOP to any text message to stop SMS messages.
• Use the unsubscribe link in any marketing email.
• Email us to request access to, correction of, or deletion of your information.

Children's privacy

Our services are not directed to children under 13 and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last revised.

Contact us

Epoxy Ninjas — epoxyninjas843@gmail.com — (843) 608-1727 — Charleston, SC